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Hospital Protocol


Hello Friends of Ruxton Animal Hospital! 

Please see our current hospital protocols:

  • DOCTOR APPOINTMENTS: We still encourage clients to call when you have arrived or are on your way so we can ensure that your technician has a room ready. Doctor appointments may be curbside upon request if you would prefer that a technician come to your car and escort your pet into the building.

  • TECHNICIAN APPOINTMENTS: For the comfort and safety of our patients, we ask that technician appointments remain curbside in order to reduce traffic inside the practice. 

  • PROCEDURE/DROP-OFF ADMISSION: A technician will escort you into a room upon your arrival in order to obtain a history regarding your pet's appointment. Admission may be curbside upon request, but please still be prepared to provide history and to review our Procedure/Drop-Off consent forms which will be provided to you at drop-off.

  • MEDICATION & FOOD PICKUP/SAMPLE SUBMISSION: You may drop of samples or pick up medication at the front desk. Our outdoor medication pick-up bin is also available for case-by-case scenarios in which you would prefer to pick up medication after hours.

  • MASKS will be optional within the building for all team members and clients regardless of vaccine status. However, we do ask that if you are experiencing any symptoms (such as, fever, coughing, shortness of breath, etc;) that you do NOT enter the building. Masks will still be made available upon request. 


Warmest regards,

Your Ruxton Animal Hospital Team

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